Return & Exchange

At Rivalion LLC, every product goes through strict quality control before shipment to ensure the highest standards. If you receive a defective or incorrectly supplied item, you may request a Return, Replacement, or Refund within 14 days of delivery.

Return & Replacement Conditions

• Only defective or incorrectly supplied items are eligible for Return or Replacement.
• Clear photographs showing the defect must be submitted to contact@rivalion.com for review and approval.
• Items must be returned in their original condition, packaging, and with all tags attached.
• Customers are responsible for return shipping costs unless the issue was caused by an error on our part.
• A 20% restocking fee may apply to approved returns for made-to-order products.

Non-Refundable Items

The following items are not eligible for refunds or exchanges:

• Custom-Made Products
• Made-to-Measure Items
• Fully Customized Leather Apparel

Exceptions may be considered only in cases of confirmed manufacturing defects.

Refunds

• Approved refunds are processed within 4–7 business days after the returned item has been received and inspected.
• Refunds are issued to the original payment method used for the purchase.
• Shipping charges are non-refundable unless the return is due to an error on our part.

Contact Us

For Return, Replacement, or Refund requests, please contact us at:

Email: contact@rivalion.com

Our support team will respond within 24 business hours and assist you with your request.